Privacy Policy

1. Who We Are

This Privacy Policy applies to Cheqbase ("Cheqbase", "we", "us", "our"), the provider of the Cheqbase web platform.

2. Scope

This policy covers personal data processed when you use our website, login flow, dashboard, customer support channels, and integrated service functionality.

3. Data We Collect

Depending on your use of the Service, we may process:

• Identity and account data: name, work email, role, login metadata, workspace membership.
• Organization and configuration data: workspace URL/domain, selected database, branch assignments, permissions.
• Operational records: cheque lifecycle records, contacts, activity logs, notes, attached files, and related business metadata.
• Technical/session data: authentication session tokens, browser/device metadata, and security logs.
• Support and communications: inquiries, requests, and issue details you share with us.

4. Sources of Data

• Directly from you and your organization administrators.
• From connected systems and integrations (for example Odoo).
• Automatically from use of the platform (security and session events).

5. How We Use Personal Data

• To provide, maintain, and secure the Service.
• To authenticate users and enforce access controls.
• To support customer onboarding, account administration, and support operations.
• To monitor reliability, detect abuse, prevent fraud, and investigate incidents.
• To comply with legal obligations and enforce contractual rights.

6. Legal Bases (Where Applicable)

Where required by law (such as GDPR-like regimes), we rely on:

• Performance of a contract.
• Legitimate interests (service security, reliability, fraud prevention, product improvement).
• Compliance with legal obligations.
• Consent, where legally required and explicitly obtained.

7. Cookies and Similar Technologies

We use strictly necessary session/authentication cookies and local browser storage items to keep users signed in, maintain workspace context, and protect authenticated access. We do not rely on optional marketing cookies in this product flow by default.

8. How We Share Data

We may share data only as needed with:

• Infrastructure and hosting providers needed to operate the Service.
• Integrated platform providers configured by customers.
• Professional advisors and authorities where legally required.
• Successors in a merger, acquisition, financing, or asset transfer.

We do not sell personal data for third-party advertising purposes.

9. International Data Transfers

Data may be processed in jurisdictions other than where you are located. Where required, we implement appropriate transfer safeguards (for example contractual protections and security controls).

10. Data Retention

We keep data for as long as needed to provide the Service, satisfy legal/compliance obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and account status.

11. Security

We implement technical and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

12. Your Rights

Subject to local law, you may request to access, correct, delete, or restrict processing of your personal data, or request portability/objection where applicable. We may need to verify your identity before actioning requests.

13. Children

The Service is not directed to children and is intended for business users. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will publish the updated version with a revised effective date.

15. Contact and Data Requests

Privacy contact: sales@cheqbase.com

Data controller address: Amman, Jordan